Frequently Asked Questions

Everything you need to know about shopping at Toyworld

What are your shipping times and costs?

We offer standard shipping (3-5 business days) for $5.99 and express shipping (1-2 business days) for $12.99. Orders over $75 qualify for free standard shipping.

How do I return or exchange an item?

You can return unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.

How do I find the right size?

Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your clothing materials sustainably sourced?

Toyworld is committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainability by 2026.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to follow your package's journey.